Terms of service & privacy policy


By installing, using and accessing any websites, mobile applications, email newsletters and subscriptions, and other digital resources that host or refer to these terms (collectively, the "Online Services"), you agree to legally binding agreement with Denis Sapozhnikov FIE (Napalm kitchen).Throughout the site, the terms "we", "us", and "our" refer toDenis Sapozhnikov FIE (Napalm kitchen). This agreement is governed from the office located at Lüüsi 4, Kesklinn district, Tallinn city, Harju county, 10154.

Please read these Terms of Service carefully before accessing or using our online services. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you may not access the website or use any of the services.Any ambiguity in the interpretation of these Terms of Service shall not be construed against the party that drafted them.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

1. Information about online services

These Terms of Service apply to all users of the online service, including but not limited to users who are browsers, vendors, customers, merchants and/or content creators.

You are responsible for any devices, software and services required to use the Online Services. We do not guarantee full functionality of the online services on any particular device or in combination with any particular software. You are also responsible for any fees, commissions and taxes charged for communications and data exchanges in connection with the use of online services, including when we communicate with you via text messages, e-mail or other means of communication of your choice. You may use the online services only through devices that you own or control, with an authorized operating system installed on them. If you create an account for online services, you are responsible for its security and for all activities that occur under such account. You may use only one account for the Online Services and must ensure that your account information is accurate at all times.

Any new features or tools added to the online services are also subject to the Terms of Service. You can view the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the online services following the posting of any changes constitutes acceptance of those changes.

2. Terms of online services

The Online Services are not intended for use by persons under the age of 16 and are not directed at them. You must be at least 16 years of age to use the online services. If you are over 16 but under 18 (or under the age of majority if your jurisdiction is different from 18), you should review these terms with your parents or guardians and they should agree to them so that you can use the online services.

If you, your parent or guardian do not agree to these terms, you must immediately stop using the online services.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws) in using the Service. You are prohibited from using the site or its content: 1) for any unlawful purpose; 2) incite others to commit or participate in any illegal activity; 3) violate any international, federal, provincial or state ordinance, rule, law or local ordinance; 4) infringe or violate our intellectual property rights or the intellectual property rights of others; 5) harass, abuse, insult, harm, slander, slander, humiliate, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; 6) provide false or misleading information; 7) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites or the Internet; 8) to collect or track the personal information of others; 9) to spam, phish, pharm, solicit, search, scan or scrape; 10) for any obscene or immoral purposes; or 11) to interfere with or bypass the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

You agree not to reproduce, duplicate, copy, sell, resell or use any part of the Service, use of the Service or access to the Service or any contact on the website through which the service is provided, without our express written permission.

We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without prior notice at any time.

3. Handling information

The privacy policy describes our information practices, including how we collect, use and share information.

Online services use the personal data entered by the buyer (including name, phone number, address, email address, bank details) only to process the order and send the goods to the buyer. The online service transfers personal data to companies providing transport services for the purpose of delivering goods. The online service sends the buyer newsletters and offers to the buyer's email address or in the form of text messages to the number provided during registration only if the buyer has expressed a desire to do so by entering an email address or phone number on the website, and indicated his desire to receive notifications by mail or telephone. The buyer may opt out of offers and newsletters sent by e-mail or to a phone number in the form of text messages at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.You agree that you may have to manage communication preferences on a per-channel basis. For example, if you opt out of receiving email newsletters, you may still receive newsletter text messages at the phone number you registered with, until you opt out of them as well.

We are not responsible if the information posted on our online services is not accurate, complete or up to date. The material on the online services is provided for general information only and should not be relied upon or used as the sole basis for making decisions without reference to primary, more accurate, more complete or more timely sources of information. Any use of materials on our online services is at your own risk.

The Online Services may contain certain historical information. Historical information is not necessarily current and is provided for reference only. We reserve the right to change the content of the online services at any time, but we are under no obligation to update any information on our site. You agree that you are responsible for tracking changes to our online services.

4. Conditions of sale

We reserve the right to refuse service to anyone for any reason at any time.

Denis Sapozhnikov FIE (Napalm kitchen)is not responsible for health problems or other side effects resulting from the use of the proposed products. The customer assumes responsibility for the intended use of the product,in a reasonable amount and in accordance with the state of one's own health. Products are recommended to be consumed in diluted form.

At the moment, products or services can only be ordered online through online services. These products or services may be in limited quantities and may only be returned or exchanged in accordance with our return policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.

We reserve the right, but have no obligation, to restrict the sale of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

The terms of sale apply to the purchase of goods on our online services. The prices of goods sold in online services are indicated next to the goods or in the description of the goods. The price does not include shipping fee. The shipping cost depends on the shipping method chosen by the buyer. Shipping costs are displayed or communicated to the buyer at checkout. Information about the product is placed in online services directly next to the product.


This section is dedicated to any orders you place using online services. Please read it carefully before placing orders through online services. Please note that the checkout option may not be available on all online services. For more information about ordering, please see with frequently asked questions.

To place an order using the online service, you need a registered account for the online service. To register, you will need the following information: first and last name, email address and/or phone number.

To order a product, you must add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select the appropriate method of delivery of the goods. The screen then displays the amount that can be paid using a bank link or other payment solution. The agreement comes into force from the moment the amount payable is credited to the current accountDenis Sapozhnikov FIE (Napalm kitchen). If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be informed of this as soon as possible, and the money paid (including the cost of shipping the goods) will be returned without delay, but no later than within 14 days after notification.


Payment for goods is made in euros. After receiving the bank transfer, the goods will be posted according to the shipping method chosen by the buyer. After payment, the order is processed.

By clicking the "Pay" button, you authorize us to process your order. The restaurant's payment service provider will process your payment and charge the payment card selected at checkout. You may receive a notification that the online service has accepted your order. Title to the products passes to you as soon as you receive them.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our online services. You agree to promptly update your account and other information, including email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Denis Sapozhnikov FIE (Napalm kitchen) is the controller of personal data, Denis Sapozhnikov FIE (Napalm kitchen) transfers the personal data necessary for making payments to the authorized processor of LHV Bank.

If you have any questions about the charges reflected in the payment card statement, or to dispute the transaction, please contact your bank. They can give you advice on their policies and when they make blocked payments.

The prices of our products are subject to change without prior notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the number of purchases per person, family or order. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make changes to or cancel an order, we may attempt to notify you by contacting you at the email address and/or billing address/telephone number provided at the time of ordering. We reserve the right to limit or prohibit orders which, in our sole discretion, are placed by dealers, resellers or distributors.


Delivery is carried out within Estonia and delivery to other countries is also available. Delivery to foreign countries is carried out by agreement of the parties, for this you need to contact our e-mail address or by other available means in our online services. The cost of shipping the goods is borne by the buyer, and the corresponding price information is displayed next to the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 1-3 business days from the entry into force of the sales contract. In exceptional cases, we have the right to deliver the goods within 30 calendar days.


You have the option to update or cancel your order at any time until it has been confirmed and paid for, however, once it has been confirmed and paid for, you will not be able to cancel it. If you would like a refund, including due to unsatisfactory product quality or for any other reason, please contact us. These terms do not affect your statutory rights in this regard.

You are entitled to a refund if you received an incorrect (wrong product name) or defective goods that are not opened and have the original packaging that was at the time of shipment of the goods. To return the goods, you must submit an application for refusal to purchase the goods and send it to the e-mail address info@napalmkitchen.ee no later than 14 days from receipt of the goods. The costs of returning the goods shall be borne by the buyer, unless the reason for the return is that the returned goods do not correspond to the ordered (for example, the wrong or defective goods). The buyer must return the goods within 14 days after the submission of the application or provide proof that he handed over the goods to the carrier of the goods within the specified period.

We may refuse to issue a refund until we have received the item that is the subject of the contract, or until the buyer provides evidence that he has returned the item, whichever occurs first. If the buyer has explicitly chosen a shipping method other than the cheapest regular shipping method offered by our online services, we are not obligated to reimburse the consumer for more than the cost associated with the regular shipping method.

We are responsible for non-compliance of the goods sold to the buyer with the terms of the contract or for a defect that already existed at the time of delivery of the goods. The buyer has the right to contact the online service in the event of a defect by sending an email to address info@napalmkitchen.ee. We are not responsible for defects that occur after the goods have been handed over to the buyer. If products purchased from our online services have defects for which we are responsible, we may replace the defective products. If it is not possible to replace the product, we will refund the purchaser the costs associated with the sales contract. We will respond to a consumer complaint in writing or in a form that can be reproduced in writing within 14 days.

5. Resolving disagreements

If the buyer has complaints about the online service, they must be sent to the email addressinfo@napalmkitchen.ee. If the buyer and the online service cannot resolve the dispute by agreement, the buyer may apply to the Consumer Disputes Commission. Read the terms and conditions and apply Here. The competence of the Consumer Disputes Commission includes the resolution of disputes arising from the contract concluded between the buyer and the online service. Consideration of the buyer's complaint by the commission is free of charge. The buyer may refer to the European Union consumer dispute resolution platform.

6. Reviews, comments and other messages

If, at our request, you submit certain specific submissions (such as contest entries) or without our request, you submit creative ideas, suggestions, plans, or other submissions, whether online, by email, postal mail, or otherwise (collectively, “comments”) , you agree that we may at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send to us. We are under no obligation to (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service .

You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, rights of person, or other personal or proprietary rights. You also agree that your comments will not contain libelous or otherwise illegal, offensive or obscene material, or computer viruses or other malware that may in any way affect the operation of the Service or any website associated with it . You may not use a false email address, impersonate someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We accept no responsibility and assume no liability for any comments posted by you or any third party.

7. Third Party Links

Certain content, products and services available through our Service may include materials from third parties.

Third party links on our online services may direct you to third party websites that are not affiliated with us. We are not responsible for checking or evaluating the content or accuracy, and we do not warrant and will not accept any responsibility or liability for any third party materials or websites, or for any other third party materials, products or services.

We are not responsible for any damage or loss in connection with the purchase or use of goods, services, resources, content or any other transactions made in connection with any third party websites. Please read the policies and practices of the third party carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.

8. Indemnification

You agree to indemnify, defend and hold harmless our company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claims or demands, including reasonable ones. Reimburse attorneys' fees incurred by any third party in connection with your violation of these Terms of Service or the documents incorporated by reference therein, or your violation of any law or the rights of a third party.

9. Termination of the agreement

The obligations and liability of the parties that arose prior to the date of termination shall survive the termination of this agreement for all purposes.

These Terms of Service are in effect until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If, in our sole opinion, you do not comply or we suspect that you do not comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice and you will be liable for all amounts, payable. up to and including the termination date; and/or, as appropriate, may deny you access to our Services (or any part thereof).

10. Contact information

Questions about the Terms of Service should be sent to us at info@napalmkitchen.ee